About our company and team

How long has your company been in business?

Our company has been proudly serving the New York area for over 10 years, providing exceptional window cleaning services to both residential and commercial properties.

What inspired the founding of your company?

We founded our company with the goal of providing high-quality, reliable window cleaning services. We saw a need for a professional and customer-oriented approach to window cleaning and we've worked hard to fulfill that vision ever since.

How has your company evolved over the years?

Over the years, we’ve expanded our services to include a wider range of cleaning methods, including high-rise window cleaning, post-construction cleaning, and pressure washing. We’ve also continuously upgraded our equipment and trained our team to stay ahead of industry standards.

Do you specialize in any particular type of window cleaning?

We specialize in both residential and commercial window cleaning, with a particular focus on high-rise buildings and post-construction cleanups. Our expertise in these areas ensures we provide the most effective and safest service.

What sets your company apart from other window cleaning services?

What sets us apart is our commitment to safety, customer satisfaction, and industry expertise. We provide personalized services, utilizing the latest technology and methods, all while ensuring that every job is completed to the highest standards.

Who makes up your team of window cleaning professionals?

Our team is composed of highly trained and skilled professionals who bring years of experience in the window cleaning industry. We employ a mix of certified technicians and safety experts who work together to ensure the best results for each project.

How experienced are your window cleaners?

Our team has many years of experience in the window cleaning industry with technicians specializing in everything from routine cleaning of windows in residential areas to complex commercial and multi-storey cleaning.

Do you perform background checks on your employees?

Yes, we conduct comprehensive background checks on all our employees to ensure the safety and trustworthiness of our team, especially when working in or around customers’ properties.

How do you ensure your team provides high-quality service?

We ensure high-quality service by investing in ongoing training, adhering to strict quality control standards, and regularly conducting performance reviews. Our team follows a thorough checklist to guarantee that each job is completed to perfection.

Do you have dedicated teams for different types of cleaning services?

Yes, we have specialized teams for different types of window cleaning services, including residential, commercial, and high-rise cleaning. This allows us to tailor our approach to the specific needs of each property type.

What kind of training do your window cleaners receive?

Our window cleaners receive extensive initial training on proper cleaning techniques, equipment handling, and safety protocols. They also receive regular refresher training to stay up-to-date with industry standards.

Are your technicians certified in any specific cleaning methods?

Yes, our technicians are certified in a variety of advanced cleaning methods, including rope access techniques, high-rise window cleaning, and specialized techniques for delicate glass or post-construction cleaning.

How often do your employees undergo safety training?

Our employees undergo safety training on a monthly basis. This training includes the latest safety practices and guidelines to ensure that every team member is prepared for any situation that may arise while on the job.

Do your technicians have rope access and high-rise cleaning certifications?

Yes, all of our technicians are certified in rope access and high-rise cleaning, ensuring they can safely clean windows on any building height.

What safety protocols do you follow for high-rise window cleaning?

We follow industry best practices and OSHA regulations for high-rise window cleaning, including the use of proper fall protection gear, regular safety inspections, and training in emergency procedures.

How can I contact your customer support team?

You can reach our customer support team via phone, email, or through our online contact form. We strive to respond to all inquiries as quickly as possible.

Do you offer service guarantees or warranties?

Yes, we offer a satisfaction guarantee for all of our services. If you’re not satisfied with the results, we’ll return to correct the issue at no additional cost.

What happens if I’m not satisfied with the cleaning?

If you’re not fully satisfied with the service, please let us know right away. We will work to resolve any concerns and ensure that the cleaning meets your expectations.

Can I request the same cleaning team for recurring appointments?

Yes, we’re happy to assign the same team for recurring appointments to ensure consistency and familiarity with your property.

Do you provide consultations or on-site assessments before scheduling a service?

Yes, we offer free consultations and on-site assessments to determine the best approach for your window cleaning needs and provide an accurate estimate.

Can’t find your question in the list?

Contact our and we will answer all your questions as soon as possible