Privacy Policy

Last updated as of: January 1, 2025
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At Top Team, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using our website, you agree to the collection and use of your information as described in this policy.
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1. Information We Collect

We may collect the following categories of personal information from you:

1.1 Information You Provide Directly

• Account Information: When you register or create an account, we may collect your name, email address, password, and other relevant contact information.
• Payment Information: If you purchase a service or product, we may collect billing details such as credit card numbers, billing addresses, and payment history.
• Communications: When you contact us via email, support services, or other means, we may collect and store your communications.
• Profile Information: Any data you voluntarily submit in connection with account setup, such as job titles or other details for service customization.

1.2 Information We Collect Automatically

When you access our website, we may automatically collect certain information about your visit and your interactions with the website, including:

• Device Information: Your device type, operating system, IP address, browser type, and other hardware identifiers.
• Usage Data: Pages viewed, the time spent on pages, navigation paths, and website activity.
• Cookies and Tracking Technologies: Information from cookies, web beacons, and other tracking technologies (see our Cookie Policy for more details).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Accounts: If you log in to our services using a third-party platform (e.g., Facebook or Google), we may collect profile information from that service.
• Business Partners: Data provided by our partners who help in offering our services.
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2. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

2.1 Providing and Enhancing Our Services

• Account Management: To create and manage your account and provide you with access to our services.
• Service Customization: To tailor your experience based on your profile, preferences, and interactions.
• Processing Transactions: To process payments and send you billing confirmations or invoices.

2.2 Communication

• Customer Support: To respond to your inquiries and provide technical support.
• Marketing: To send you updates, offers, and promotional content, subject to your consent where applicable.

2.3 Analytics and Improvements

• Website Performance: To analyze user activity and optimize the user experience.
• Security Monitoring: To ensure the safety and security of the website and your personal data.

2.4 Legal Compliance and Protection

• Compliance: To meet legal obligations, such as tax and financial regulations.
• Fraud Prevention: To detect and protect against fraudulent activities, unauthorized access, or other illegal actions.
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3. How We Share Your Information

We may share your personal information in the following situations:

3.1 Service Providers

We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, data analytics providers, and hosting services.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

3.3 Legal Requirements

We may disclose your personal data to government authorities, law enforcement officials, or other third parties if required by law, legal process, or to protect our rights or the rights of others.

3.4 With Your Consent

We may share your data with third parties for purposes other than those outlined above when you have given us your explicit consent.
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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. For more details on our use of cookies, please review our Cookie Policy.
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5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. We will securely delete or anonymize your data when it is no longer needed.
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6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
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7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Rectification

You have the right to request that we correct or update any inaccuracies in your personal data.

7.3 Right to Erasure

You may request that we delete your personal data in certain circumstances, such as if the data is no longer necessary for the purpose for which it was collected.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal data under specific conditions.

7.5 Right to Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

7.6 Right to Object

You may object to the processing of your personal data for certain purposes, such as direct marketing.

7.7 Right to Withdraw Consent

If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at info@topteamwindowcleaning.com.
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8. International Data Transfers

If you are accessing our services from outside United States of America, your personal data may be transferred to and processed in countries other than the country you reside in, including countries that may have different data protection laws than those in your jurisdiction. By using our services, you consent to the transfer of your information to these countries.
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9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information as soon as possible.
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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@topteamwindowcleaning.com.